Remote Assistance
While purchasing ATOMAT SpA machines, remote assistance is one of the most important values you are investing in. we know that every machines is an essential part for your workflow and that’s why you need to be sure that you can receive a fast and effective support for any unforeseen issue.
Over the years we have structured remote assistance following these 5 points that allow us to get closer to our customers, even from a distance.
1️⃣ Immediacy
Feedback will be received within a working day. In addition, ATOMAT remote assistance starts immediately after the request for support, without having to wait for professionals or materials to proceed.
2️⃣ Flexibilty
A wide range of software and hardware interventions is granted. Remote support takes places at times and duration necessary to solve the problem.
3️⃣ Commitment
The assistance, if activated, starts from the first supply and could last for the entire life of the machine, beyond its warranty term.
4️⃣ Collaboration
Thanks to our extensive supplier network, we can operate on obsolete machines and disused components, extending their service life.
5️⃣ Communication
We give you the possibility to choose the most suitable solution for your resources, by informing you constantly about the price/performance ratio of every option.
